Frequently Asked Questions

We accept major credit and debit cards, PayNow, digital wallets, and other payment methods made available at checkout.

Payment is collected at the time your order is placed. Orders will only be processed after successful payment confirmation.

Yes. All payments are processed through secure payment providers. Crumbsy Co does not store your full payment card details.

Bank transfer may be available for selected corporate, wholesale, bulk purchase, and custom orders. Such arrangements are typically managed directly by your assigned sales associate and are subject to the applicable sales agreement or quotation terms.

Additional payment or processing fees may apply depending on the selected payment method. Where applicable, these fees will be clearly displayed during checkout and are borne by the customer.

Many of our products are regularly restocked, although availability may vary depending on supplier and import schedules. For the latest updates, follow us on Instagram, TikTok, and Facebook.

While uncommon, certain products may become unavailable due to stock or supply constraints. In such cases, we may substitute the item with a similar product of equal value and dietary suitability, or contact you where appropriate. Any replacement will be selected to provide the best possible experience.

We ship across Singapore and selected destinations throughout Asia. Most Singapore orders arrive within 1–2 business days, and self-collection is available from our MacPherson location. International deliveries typically take 3–14 business days, depending on the destination.

Yes. Cancellation or amendment requests can be made before an order has been processed. Once processing or preparation has begun, changes and cancellations may no longer be possible.

No. Orders placed are not eligible for return or exchange due to the nature of our products. For corporate and business clients, return, exchange, and cancellation terms will be governed by the applicable business agreement provided by your sales manager.

Yes. We provide corporate gifts, festive hampers, pantry supplies, school and government event solutions, candy booths, candy walls, candy tasting experiences, and customised sweet gifts for organisations and events.

Minimum order quantities may apply for selected products, custom packaging, branding, event services, and delivery requirements. Our team will be happy to advise based on your event and quotation requirements.

Yes. We offer custom packaging, branded gifts, personalised messages, product selection, candy walls, candy booths, and event-specific solutions. Customisation options are subject to availability and minimum order requirements.

Yes. We offer wholesale and bulk purchasing solutions for businesses, retailers, event organisers, schools, and corporate clients. Selected products are available for resale, pantry programmes, events, and business requirements.

We recommend placing corporate orders as early as possible to secure product availability and allow sufficient time for preparation, customisation, and delivery arrangements.