Help Center

For assistance, check our FAQs for quick answers or use the form below to contact our support team. We’re happy to help!

Contact Us

If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.

Please allow 1 - 4 business days from the time your order is shipped for your package to reach you.

Shopping Information

Where is Crumbsy Co located?

Are all your products Halal-Certified / Vegan or Vegetarian?

Are your candies Certified Gluten-Free, Non-GMO, etc.?

Do I need to sign up for anything to make a purchase?

Is there a minimum (or maximum) purchase requirement?

Payment Information

What currency are transactions processed in?

What payment methods do you accept?

Do you cover customs taxes for international orders?

Why was my order canceled without my request?

Order & Returns

How long does it take to process and pack my order?

What should I do if my order is missing an item, incorrect, or damaged?

How much does shipping cost, and how long does delivery take?

Can I return my order if I don’t like the taste?

Do you accept corporate or bulk orders?

Do you have a wholesale program?

Ordering from Crumbsy Co.

If a product is sold out, will it be restocked?

Will my mix always contain the same variety of treats?

I’m buying a gift. Will all items have long shelf lives?

What if an item I chose for my custom order is out of stock?