Help Center

Yes, we are a proud Singapore-based company, committed to serving our local community. Our flagship retail store Crumbsy Lab is located at 401 MacPherson Road, MacPherson Mall, #02-15, S368125.

You can visit us in person to explore our full range of candies, enjoy live candy experiences, and even try your favourite flavours before purchasing.

In addition to Singapore, we also cater to customers across Southeast Asia, including Malaysia, Indonesia, Thailand, the Philippines, and Vietnam, bringing our delightful treats to the region.

All products sold by Crumbsy Co are either Halal-Certified, Vegan, or Vegetarian as labelled by their respective manufacturers. As a Muslim-owned business, we take extra precautions in verifying that all items meet halal standards for our Muslim customers.

Our products are halal certified by recognised and reputable certification authorities from their respective countries of origin. While these products are not certified by the Islamic Religious Council of Singapore (MUIS), they fully comply with the Halal Standards set by the relevant authorities, such as the Halal Monitoring Committee (HMC) in the United Kingdom.

Our Vegan and Vegetarian products are strictly free from alcohol and animal-derived ingredients. We believe in full transparency and strive to provide clear, accurate product information and ingredient listings to help customers make informed choices.

Unfortunately, not. We are pleased to offer Gluten-Free, Non-GMO, etc. candies. However, all of our candies are handled and processed in a facility that handles dairy, soy, egg, peanut, tree nut (almond, pecan, and brazil nuts), and wheat products.

If you have serious allergies to certain ingredients, we strongly recommend reaching out to our team for clarification before making a purchase. Your safety is our priority, and we are happy to assist you with any concerns regarding allergens.

Yes, you’ll need to sign up for a free account before making a purchase.

This allows us to better understand your preferences, provide a more personalised shopping experience, and make it easier for you to track orders, manage rewards, and save your favourite candies for future visits.

Creating an account is quick, free, and only takes a few seconds helping us serve you better every time you shop with us.

There is no minimum purchase amount and no limit to how much candy you can purchase! Whether you want 50g, 500g, or even more, you’re free to order as much or as little as you like. There are no limits here!

All prices on Crumbsy Co are listed in Singapore Dollars (SGD). If you’re shopping from outside Singapore, your payment provider may apply currency conversion rates.

We offer a variety of convenient payment options to suit your needs:

Major Credit Cards: Visa and MasterCard.

Local Payment: Including Singapore’s PayNow (with QR code) and bank transfers.

Installment Plans: Flexible payment options through Atome, Shopee Pay Later, and GrabPay. Applicable for subscription plans only.

Please note that Cash on Delivery (COD) is currently not available.

No, we do not cover customs duties, taxes, or import fees for international orders that are place online store with us. These charges are determined by each country’s customs regulations and are the responsibility of the recipient.

The full order value will be declared to comply with customs requirements and prevent delivery issues. We recommend checking your local customs policies before placing an order.

We reserve the right to cancel any order before it has been shipped. An order is only considered legally confirmed once it has been dispatched. Orders may be canceled for various reasons, including but not limited to:

• Fraud prevention or suspicious activity detected.
• Payment issues, such as unsuccessful transactions or verification failures.
• Pricing errors due to system glitches or incorrect product listings.
• Stock availability issues, where an item is out of stock at the time of processing.
• Shipping restrictions for certain locations or products.

If your order has been canceled and you did not request it, please reach out to our customer support team for further clarification. We appreciate your understanding and will be happy to assist you.

We aim to process and pack all orders efficiently. Our standard lead time for order processing is approximately 2 to 10 working hours, depending on order volume and time of placement.

Orders placed during business hours are typically processed faster, while those placed after hours, on weekends, or during peak periods may take longer. Once packed, your order will be handed over to the selected courier for delivery.

For urgent requests, feel free to reach out to our support team, and we will do our best to accommodate your needs! 

If you experience any issues with your order, such as missing items, incorrect products, or damaged parcels, please contact our customer support team via live chat within 48 hours of receiving your order.

To assist us in resolving your issue quickly, kindly provide:

• A clear photo of the original invoice
• Photos showing the contents of the package, including all items received and the condition of the box (internal and external)
• Close-up photos of any damaged item(s), if applicable
• A short unboxing video, if possible, showing how the parcel was received and opened.

Please ensure that the items are photographed exactly as received. We are unable to process claims for items that have been opened, partially consumed, or tampered with.

Additionally, since some of our products are imported, they may have shorter best-before dates than standard store products. If you have concerns about product expiry, please check the packaging and reach out to us for clarification.

We offer multiple shipping options for both local (Singapore) deliveries and International shipments, ensuring a smooth shopping experience.

Singapore / Local Delivery:

• Free Delivery – Enjoy free shipping on orders above $12, or for selected products.
  (Check individual product listings or drop us a message to confirm.)
• Standard Delivery – Flat rate of $3.49, arrives within 2–4 business days.
• Expedited Delivery – Starts from $6.99, delivered within 1–2 business day.
• Same-Day Delivery – Starts at $11.99, perfect for urgent orders.

International Shipping:

We provide Standard International Shipping, with estimated delivery between 3 to 12 business days. Pricing starts from $18.99, with final rates calculated at checkout based on destination and package weight.

Unfortunately, we are unable to accept returns based on personal taste preferences, as our products are perishable goods.

However, if there is an issue with your order, such as receiving the wrong item or a damaged product, please take clear photos of the issue and contact our customer support team via live chat for assistance.

You can reach us via WhatsApp with your Order Number and Name (as per order) or email us at crumbsyco@ari.sg, and we’ll be happy to help.

If you’d like to discover your favourite flavours before purchasing, you can book a Candy Experience session at our store where you can come down, try a variety of our candies, and find the ones you love before making your order. Visit our Candy Experience page to learn more or make a booking.

Yes, we do! We offer corporate and bulk ordering options for businesses, events, corporate gifting, and resellers. Whether you’re looking for customised gift hampers, large volume purchases, or recurring wholesale orders, we can tailor a solution to meet your needs.

For inquiries, please reach out to us at corporate@ari.sg. Our team will be happy to provide details on pricing, order minimums, customisation options, and delivery arrangements to ensure a smooth experience.

Yes! We welcome wholesale inquiries for bulk purchases and business partnerships. For more details on pricing, minimum order quantities, and customisation options, please drop us an email at wholesale@ari.sg, and our team will be happy to assist you.

We do our best to restock popular items as soon as possible! If a product is currently out of stock, it may be replenished soon. However, some limited-edition or seasonal items may not return once sold out.

To stay updated on restocks and new arrivals, follow us on Instagram and TikTok. Subscribe to our Newsletter for the latest updates!

Our Pick and Mix selection is constantly refreshed. We regularly switch out candies that aren't as popular or that we personally feel don’t meet the mark. We also listen closely to customer feedback, so if something isn’t hitting the sweet spot, it’s out!

Your opinion matters to us, and we want you to enjoy every bite. That’s why we’ll always keep you updated on the available variety, so you can make specific requests when building your own mix.

We’ll also offer our own recommended platters (trust us, we’ve done the taste tests!) and if you’re looking for something extra special, we’d be thrilled to create a custom platter just for you.

We offer a wide range of products, including imported and specialty items, which means best-before dates may vary. While many of our products have long shelf lives, some may have shorter expiry dates due to their nature.

If you’re purchasing a gift that will be given at a later date (several weeks or more), we recommend contacting us in advance so we can advise on the best options available. Our team will be happy to help you select products with suitable shelf life for your needs! 

We maintain a large stock of all items, so this is unlikely to happen. However, in rare cases where an item becomes unavailable due to supplier issues, international logistics delays, or other unforeseen circumstances, we will ensure your order is still fulfilled by:

• Replacing the unavailable item with a similar alternative of equal or greater value.
• Adding more of the other selected items to meet the total weight you paid for.
• If you placed a custom order with specific dietary requirements, we will choose a suitable substitute that meets the same dietary needs.

If we need to make substitutions, we will reach out to you for confirmation. If we do not receive a response within 48 hours, we will proceed with selecting the best replacement option to complete your order.

For orders where no specific selections were made, we will create a mix using some of our most popular and best-loved items. If you have any preferences, please let us know in advance!